What is the best way for multiple staff members to receive emails and request support?

Account/Billing Account/Billing Read Time: 1 Min Write a comment

For us to provide timely support, it is important that support tickets that are submitted through our site, or emailed to us, be properly associated with your account.

Additionally, you may wish to have certain emails from us sent to different, or multiple, staff members.

Luckily, both objectives are easily met by creating additional contacts on your account.

To do this, follow these steps:

  1. Visit the contacts area of your account.
  2. Choose "Add Contact" from the "Choose Contact" drop-down, fill out the contact details, and check the types of emails the new contact should receive from us. If you want the Sub-Account to be able to log in, click the "Tick to allow sub-account client area access (with restrictions)" checkbox and then check the permissions the sub-account should have.

This is a great way to have invoice notifications sent to your treasurer, while having technical emails such as hosting instructions sent to your technical staff. It will also allow tickets submitted from your staff members to be properly associated with your account, so that we have easy access to your account details when providing support to any of your contacts.

You can also allow your account contacts to log in to your account, and specify which areas of your account they can access.

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