How do I increase or decrease my number of streaming slots/connections?

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As a streaming client, you may increase or decrease your number of streaming slots/connections once per month at most, by changing your service plan options. Follow these steps:

1. Log into the service plans area of your account here.

2. Click the icon to the right of your service plan to access the service plan details.

3. At the top or bottom of the page, click the "Change Options" button.

4. On the following page, change the live and/or on-demand slot/connections number as desired, and press the "Click to Continue" button.

When upgrading, you'll pay a prorated amount for the increased user count based on your next renewal date. When downgrading, at next renewal you will be charged the new, lower amount.

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