For us to provide timely support, it is important that support tickets that are submitted through our site, or emailed to us, be properly associated with your account.
Additionally, you may wish to have certain emails from us sent to different, or multiple, staff members.
Luckily, both objectives are easily met by creating additional users to your MediaServe account.
To do this, follow these steps:
- Visit the User Management page of your MediaServe account.
- In the Invite New User section provide the email address of the new user.
- Have the new user complete the signup.
- Once the user has signed up, you can manage the new user's permissions or remove it.
