We are a hosting company, and not a general purpose domain name registrar. We register domains for the purpose of hosting them for clients, or allowing them to point them to other hosting services by using the domain name's dns servers.
Some hosts, particularly those which are built around a proprietary website builder which will lock you into hosting with them forever (or abandoning the content you created with them to move to another host) surprisingly do not provide their own dns servers for you to use, and expect you to manage your own dns records to point everything to their service.
We do enable DNS records management in one particular case:
- Domain name is registered with us for the sole purpose of Business Email.
- No website connect to that domain name is active with us or any other webhost.
You can request this if necessary by opening a support ticket.
If you have registered a domain name with us and absolutely must be able to manage DNS records for the domain, we suggest you use this free DNS management service:
Simply set up an account and add your domain, set up the DNS records as you like them, and when everything is ready to go, change the domain's dns servers to theirs in our system, by following these steps:
1. Access your domain name list.
2. Click the Manage Domain button to the right of the domain name to which you want to add dns records management.
3. Click the DNS Servers option and change the DNS servers to ns1.he.net, ns2.he.net, ns3.he.net, ns4.he.net and ns5.he.net. Save the changes and you are done!
It can take 24-72 hours for the dns server change to fully propagate, so don't expect immediate results.
